How Katalon and Shloklabs Helped Auchan Elevate Software Testing and Customer Experience

Auchan operates in a busy retail market, with e-commerce driving the need to modernize various working processes, including a move toward DevOps and improving software testing methods. An essential business requirement is the smooth handling of orders—creating, picking, and monitoring them within the e-commerce system. To address this, automation was introduced to ensure these essential processes run smoothly without interruption, marking a significant step toward improving operations.

The move toward better operations began with the need for a better approach to software development. The challenges faced led to the adoption of test-driven development (TDD) and behavior-driven development (BDD) methodologies. These methods were seen as a new way to ensure that software development is more aligned with business needs and outcomes, promoting a culture of continuous improvement and quick response to changing market conditions.

Technical challenges further highlighted the need for a change in approach, especially toward automated testing. Manual testing was a significant challenge, mainly when checking application performance compatibility across different browsers and devices.

Also, the need for repetitive testing before release, including ad hoc and smoke testing, to ensure the stability of existing features was time-consuming under manual testing methods. The chance for manual errors made the process even more inefficient.