Frequently asked questions
Will my data be used to train Katalon’s generative AI models?
No, Katalon doesn’t share or use your data to train OpenAI or any other model. Everything you type or generate stays private to your workspace and is never stored or reused for training. You can refer to OpenAI’s data usage policies here.
How does Katalon protect my data when I use AI features?
Katalon adheres to data protection regulations like GDPR and CCPA. We do not store, transfer, or process sensitive data. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Third-party AI models (like OpenAI GPT) only see what’s necessary to complete your request.
Where is my data stored?
Your data lives in secure AWS data centers under network isolation. AI data input is processed through OpenAI’s GPT models. This data is securely transmitted and processed by OpenAI. Katalon does not retain any user data.
What security certifications does Katalon hold?
Katalon is compliant with SOC 2 Type II, ISO 27001, and is certified CSA STAR Level 1.
How accurate are the AI-generated results?
AI-generated tests are built on patterns. They’re great for generating tests and speeding up coverage, but we always recommend QAs to review and validate the generated results. The models might miss context or generate code that needs tweaks. Always take control of the AI-generated output. Review, edit, or discard any output based on the requirement. Consider the results a fast first draft, not the final say.
Can I disable AI features if I don’t want to use them?
Yes. You can toggle AI features on or off anytime. When disabled, everything else in Katalon continues to work normally. Your existing assets and test data remain untouched.
What kind of productivity gains can we expect?
Teams using Katalon’s AI features typically see up to 60% faster test creation and fewer maintenance headaches. But the real win is your testers spend less time fixing scripts and more time finding real bugs.
Does AI replace my QA team?
Absolutely not. AI speeds things up, it doesn’t take over. Your testers still design test cases, validate, and make judgment calls. The AI just removes the grunt work so they can focus on test strategy, risk, and coverage.
What if my organization uses a different model? Can I bring my own model?
No problem. You can use your own organization’s AI key. That means you’re in control of your setup and can switch, upgrade, or pause AI usage anytime.
Where can I learn more about Katalon’s data and security practices?
Visit our Trust Center. It details how we handle data, security, compliance, and privacy across the platform. We’re transparent about what we do and how we protect you.