Technical Support Engineer (Mobile Development, US Timezone)

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

Our fast-growing SaaS testing platform is looking to add a Senior Technical Support Hero to the team:

Responsibilities:

• Manage the self-support documents, FAQ articles
• First point of contact to handle customer questions, error reports, feature suggestions, or license inquiries
• Manage the opening, status update, and closing of support tickets to ensure issue identification and resolution SLAs are met
• Browse through the logs, and test steps to reproduce the report
• Coordinate with the Product team to understand customers’ issues and get them solved
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and recurring issues and report back to Katalon teams
• Develop and maintain a vast knowledge of our products and services - be an expert
• Focus on providing exceptional customer service at all times

• Hands-on experience with mobile development
• Proficient in mobile development frameworks: ionic, SwiftUI, and ReactNative
• Experience with Native App such as Android or Android Studio is preferred
• Experience with Hybrid App such as Flutter is preferred
• Experience in using test automation tools like Katalon, Appium, XCUITest, and TestComplete is a plus
• Demonstrated self-starting and supportive team spirit.
• Ability to effectively multitask and excel in a fast-paced environment.
• Strong command of English for effective communication and presentation skills.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Attractive compensation package
• Generous time-off
• Flexible work arrangements
• Vibrant international working environment
• Premium healthcare coverage: For both you and your loved ones;
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.