Digital Adoption Specialist, Professional Services

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years.

Internal Title: Digital Adoption Specialist, Professional Services

The Digital Adoption Specialist is responsible for delivering high-quality digital training sessions, onboarding support, and adoption strategies for Katalon’s clients. This role involves working closely with our Customer Success and Professional Services teams to drive engagement, ensure customer proficiency with our platform, and ultimately contribute to customer retention and satisfaction. In addition to strong digital training capabilities, the ideal candidate will bring quality engineering expertise to support and validate best practices in test automation and software quality.

Core Responsibilities

Digital Training & Onboarding:

• Develop, deliver, and continuously improve digital training materials and workshops tailored to Katalon’s platform.
• Conduct live training sessions, webinars, and interactive office hours to guide clients through best practices and effective usage.
• Create self-paced digital content, including video tutorials, user guides, and FAQs, to support diverse learning styles.

Customer Engagement & Quality Assurance Support:

• Serve as the primary point of contact for clients enrolled in the Digital Adoption Program, providing proactive support and resolving adoption challenges.
• Leverage hands-on quality engineering experience to advise clients on test methodologies, automation frameworks, and API/back-end testing best practices.
• Gather feedback from training sessions and work collaboratively with product teams to relay customer insights and suggest enhancements.

Program Management:

• Collaborate with the Engagement Manager and Quality Engineering Architects to align the digital adoption strategy with overall customer success initiatives.
• Assist in tracking metrics and KPIs to measure training effectiveness, quality of test automation, and product adoption, and report regularly on program performance.
• Assist in the planning and execution of virtual events and digital engagement campaigns.

Cross-functional Collaboration:

• Work closely with marketing, product development, and technical support teams to ensure consistent messaging and high-quality customer experiences.
• Act as a subject matter expert on Katalon’s capabilities, as well as broader quality engineering principles and test automation practices, to drive innovation in training and digital support services.

Must-Have: 

• Demonstrated understanding of Test methodologies and principles;
• 3+ years of prior hands-on experience in using automation frameworks using test automation tools such as Katalon, Selenium, Cypress, Playwright or Appium;
• Experience working in Scrum Teams;
• Knowledge of testing APIs and back-end services;
• Ability to work successfully in a fast-paced environment;
• Good command of English communication, both written and verbal

Nice to Have:

• Bachelor's degree in Computer Science/ Software Engineering or equivalent;
• Some experience in a leadership role (QA Lead or Test Lead) of a team;
• Knowledge of modern ecosystems and automated build/deployment pipelines (Jenkins, Github, Azure Pipelines, etc);
• Knowledge of cloud providers such as Kobiton, BrowserStack and Saucelabs;
• Knowledge of cloud environments, such as AWS, Azure and GCP

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.
• Physical & Mental Health: Staying healthy through comprehensive health plans, and generous paid leaves.
• Diversity, Equity & Inclusion: Becoming part of a global team that celebrates differences and equal opportunity.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.