Mid-level Technical Writer

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years. 

Role Overview

As a Technical Writer, you will be a subject matter expert and a significant contributor, responsible for driving the quality, strategy, and execution of high-impact technical documentation projects.

• High-Quality Documentation Creation: Plan, develop, and maintain comprehensive technical documentation that improves product adoption, customer onboarding, and supports a satisfying user experience. This includes user manuals, release notes, tutorials, and advanced API/developer guides for Katalon's products, ensuring content transforms complex technical concepts into accessible information.
• Process and Standards Ownership: Follow documentation practices to maintain consistency and quality across all content. Proactive mindset to identify areas of improvement.
• Technical Research: Research and analyze technical topics, collaborating closely with engineers and product managers to ensure documentation is accurate, complete, and technically sound in your area of ownership.
• Information Architecture: Work with Subject Matter Experts to propose and implement improvements to navigation and structure of the documentation.
• Mentorship & Review: Provide peer review and constructive feedback to junior writers to maintain a high bar for quality and adherence to style guides.
• Cross-Functional Collaboration: Work closely with product, engineering, and UX teams to define impact and deliverables for documentation under tight release cycles and with multiple stakeholders.
• Project Management: Effectively collaborate on Jira and Confluence to plan, track, and record high-priority documentation tasks, ensuring timely delivery for product releases.
• Continuous Improvement: Research and correct documentation defects, driving continuous improvement in both the content and the technical solutions supporting the documentation function.
• AI adoption: Find and adopt AI tools judiciously and effectively as force multipliers throughout the documentation lifecycle. Strong advocate for effective AI tooling.

• 3+ years of experience in technical writing, specializing in complex software product documentation.
• Exceptional command of English, with proven expertise in grammar, composition, and clear communication.
• A Bachelor’s degree in English, Technical Writing, IT, Software Engineering, or a related field.
• Strong collaboration skills, with the ability to work effectively across technical and business teams. Thrives in unstructured, rapidly evolving product areas.
• Detail-oriented mindset, adaptable to changing requirements and new domains.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Competitive Pay & Bonuses: We believe in rewarding great work! You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
• Your Health & Happiness Matter: Take care of yourself with our comprehensive health coverage, flexible work options, and generous time off. We understand that life happens outside of work too!
• Location-Tailored Benefits: Enjoy a complete benefits package designed specifically for your country, giving you the best coverage where you live.
• Everything You Need to Succeed: Work with top-of-the-line equipment and enjoy modern facilities, plus helpful allowances to support your work setup.
• A Place Where You Belong: Join our worldwide family where we celebrate what makes each of us unique. Here, everyone has a voice and equal opportunities to shine.
• Room to Grow & Thrive: Your success is our success! We foster a trust-based culture where you can develop your skills, take on new challenges, and be recognized for your achievements.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.