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Business System Analyst

Revenue Operations
Ho Chi Minh City
Job Description


Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

About this role:

The Business System Analyst in the Revenue Operations department is a vital role focused on analyzing, optimizing, and managing various business systems and processes to drive operational efficiency and revenue growth. This position encompasses lead operations, scheduler tools, sales engagement tools, Quote-to-Cash (Q2C) processes, vendor relationship management, and tech stack management.


Lead Operations Management:

  • Oversee the assignment of Marketing Qualified Leads (MQLs) to ensure timely and effective distribution.
  • Implement and maintain quality control measures to ensure lead integrity.
  • Monitor productivity metrics and continuously refine lead operations processes to enhance performance.

Scheduler Tools Management:

  • Manage and optimize scheduler tools to ensure efficient scheduling and operational workflow.
  • Ensure tools are functioning correctly and addressing scheduling needs effectively.
  • Troubleshoot issues and implement enhancements to improve tool performance and user experience.

Sales Engagement Tools Management:

  • Administer and optimize sales engagement tools to enhance sales team productivity.
  • Provide training and support to team members on the effective use of these tools.
  • Regularly evaluate tool performance and recommend improvements to boost efficiency and effectiveness.

Quote-to-Cash (Q2C) Management:

  • Support Q2C processes, including pricing adjustments and product portfolio management.
  • Assist in maintaining and streamlining the deal approval process to ensure efficiency and compliance.
  • Oversee CPQ (Configure, Price, Quote) configuration and ensure seamless integration with CRM systems.

Vendor Relationship Management & Tech Stack Management:

  • Manage relationships with vendors providing technology tools and services to ensure optimal service delivery.
  • Oversee the administration of the technology stack, including managing software licenses and subscriptions.
  • Collaborate with IT and procurement teams to optimize resource utilization and ensure adherence to budgetary constraints.
Job Requirements
  • Proven experience in business systems analysis, preferably within a revenue operations or similar department.
  • Proficiency in lead management processes and related tools
  • Familiarity with sales engagement tools and their optimization.
  • Knowledge of Quote-to-Cash processes, CPQ configuration, and CRM integration.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work effectively in a cross-functional team environment.
  • Experience in vendor relationship management and technology stack administration is advantageous.
Job Benefit

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

  • Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
  • Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
  • Statutory Compliance: Labor compliance with local regulations that ensure employee security.
  • Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
  • Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
  • Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

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