Customer Growth Manager

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years. 

JOB OVERVIEW

We’re looking for a Customer Growth Manager to join our Digital Customer Growth Team in Vietnam. This is a frontline people management role: you will lead, coach, and develop a team responsible for guiding customers through the full lifecycle from acquisition, onboarding, adoption, retention, expansion, and advocacy. Your focus will be on empowering the team, driving performance, and ensuring our customers achieve success at every stage.

If you are passionate about scaling customer success with structured processes, forecasting, automation, and data-driven insights, this opportunity is for you.

Key Responsibilities

• Lead and develop the team: Manage, coach, and grow digital account managers, ensuring strong execution across acquisition, onboarding, adoption, renewal, expansion, and advocacy.
• Own pod performance: Be accountable for delivering growth at scale by balancing customer acquisition, digital engagement, and retention/expansion motions in the long-tail segment.
• Drive operational excellence: Run team huddles, set priorities, guide account assignment, and act as the decision-making lead for the Vietnam pod.
• Stay hands-on: Engage directly with accounts when needed, model best practices, and provide practical guidance that helps the team succeed in high-volume motions.
• Partner cross-functionally: Collaborate with Ops, Marketing, Sales, and Product to shape programs that improve outcomes for long-tail customers.
• Scale impact: Design playbooks, processes, and frameworks to ensure consistency, predictability, and efficiency across a large base of digital-first customers.

Required Qualifications

• 5 to 7 years of experience in customer success, sales, digital engagement, or lifecycle management in a SaaS environment
• Proven experience mentoring or leading teammates, with an interest in growing into a formal management role
• Strong English communication skills, both written and spoken, to collaborate with global teams
• Experience with Salesforce (preferred) for managing lifecycle data and reporting
• Analytical and process-driven mindset with the ability to design systems, workflows, and playbooks that scale success
• Demonstrated ability to establish structure and prioritize effectively to drive predictable outcomes
• Comfortable leveraging AI and automation to improve efficiency and decision-making
• Collaborative and able to build strong partnerships across customer-facing and operational teams.

Preferred Qualifications

• 5+ years of experience as a Sales Manager, driving acquisition, retention, and expansion outcomes
• Familiar with high-volume, high-transaction sales and success playbooks
• Experience with automation and workflow tools such as n8n, Zapier, Intercom, or Customer.io
• Background in lifecycle engagement or marketing automation campaigns
• Familiarity with pooled or shared success models in SaaS
• Experience building or improving operational processes, especially in scaling teams or programs
• Exposure to global customer bases across multiple regions and industries

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Competitive Pay & Bonuses: We believe in rewarding great work! You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
• Your Health & Happiness Matter: Take care of yourself with our comprehensive health coverage, flexible work options, and generous time off. We understand that life happens outside of work too!
• Location-Tailored Benefits: Enjoy a complete benefits package designed specifically for your country, giving you the best coverage where you live.
• Everything You Need to Succeed: Work with top-of-the-line equipment and enjoy modern facilities, plus helpful allowances to support your work setup.
• A Place Where You Belong: Join our worldwide family where we celebrate what makes each of us unique. Here, everyone has a voice and equal opportunities to shine.
• Room to Grow & Thrive: Your success is our success! We foster a trust-based culture where you can develop your skills, take on new challenges, and be recognized for your achievements.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.