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Growth Director

Ho Chi Minh City
Job Description

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 


We are seeking a dynamic and strategic Growth Leader / Director who will be responsible for leading a cross-functional team focused on analyzing the customer journey, identifying gaps and areas for improvement, and providing strategic direction to enhance Annual Recurring Revenue (ARR) and Monthly Active Users (MAU). This role requires a blend of analytical prowess, strategic thinking, and exceptional leadership skills.

Key Responsibilities:

  • Strategic Leadership: Lead the Growth team, setting strategic goals and ensuring alignment with overall company objectives.
  • Data Analysis: Oversee the collection, analysis, and interpretation of data related to customer behavior, market trends, and business performance.
  • Customer Journey Mapping: Develop and maintain detailed maps of the customer journey, identifying key touchpoints and areas for improvement.
  • Performance Tracking: Establish key performance indicators (KPIs) and track progress against these metrics to measure the effectiveness of growth strategies.
  • Cross-functional Collaboration: Work closely with product, marketing, sales, and customer success teams to ensure cohesive strategies and implementations.
  • Market Research: Guide the team in conducting market research to stay informed about industry trends, competitive landscape, and customer needs.
  • Gap Identification: Identify operational bottlenecks and inefficiencies, and provide actionable recommendations to improve the customer experience.
  • Reporting: Regularly present findings, insights, and recommendations to senior management and other stakeholders.
  • Continuous Improvement: Foster a culture of continuous improvement, encouraging the team to test new ideas, iterate, and innovate.
Job Requirements
  • Experience: Minimum of 7-10 years of experience in a growth, strategy, or analytical role, preferably within a SaaS company.
  • Leadership: Proven track record of leading cross-functional teams and driving strategic initiatives.
  • Analytical Skills: Strong analytical and data interpretation skills, with proficiency in data analysis tools such as SQL, Python, R, or similar.
  • Market Insight: Deep understanding of market research methods and the ability to translate market insights into actionable strategies.
  • Business Acumen: Solid understanding of business processes, customer journey mapping, and performance tracking.
  • Communication: Excellent communication and presentation skills, with the ability to articulate complex data and insights clearly.
  • Education: Bachelor’s degree in Business, Marketing, Data Science, or a related field. An advanced degree (MBA, Master’s) is a plus.
  • Tools: Familiarity with data visualization tools (e.g., Tableau, Power BI) and CRM systems.
Job Benefit

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

  • Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
  • Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
  • Statutory Compliance: Labor compliance with local regulations that ensure employee security.
  • Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
  • Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
  • Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

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