Commercial Account Manager (SaaS, APAC)

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams of all shapes & sizes, many of which are in the Fortune Global 500, such as PwC, KMPG, Abbott, Standard Chartered, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Katalon is headquartered in Atlanta, GA. For more info about Katalon, please visit https://katalon.com/

The Sales team at Katalon works with new and existing businesses of all shapes and sizes. Commercial Account Managers are a part project managers, product experts, and part Sales and are continually focused on helping our customers accelerate their testing journey. As a Commercial Account Manager, you will be responsible for the complete post-sales lifecycle of a portfolio of customers from Onboarding to QBRs, Expansions, and Renewals. You will play a key role by promoting product adoption and highlighting best practices while continuously creating value for our customers. If you are passionate about customer success, have a knack for sales, and a flare for technology you’ll fit right in!

RESPONSIBILITIES

• Establish yourself as a trusted advisor with your customer base by sharing insights from your experience, and providing constant support, best practices, and updated product functionalities
• Gain deep knowledge about your assigned customer’s business needs to drive renewal, expansion, and referral opportunities
• Manage a revenue pipeline while up-selling and cross-selling within your book of accounts
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Monitor customer usage and health; provide recommendations as needed
• Evangelize the Katalon vision to our customers while simultaneously representing their voice with our Product team to shape the future of our platform
• Strive to become a subject matter expert on the Katalon products
  

Must-have

• 1-2 years of experience in a customer-facing role in a SaaS high-growth environment (Customer Success, Account Management or Strategic Consulting)
• Experience providing constant support on user experience with Commercial accounts
• Experience onboarding customer organizations and maintaining those relationships throughout the customer life cycle
• Experience managing renewal conversations, growing book of accounts, and delivering Customer Success at scale
• Motivated self-starter who is hungry to learn and can provide examples of how they have achieved results while balancing demanding expectations
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed Exceptional communication and organizational skills

Nice-to-have

• Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired
• Experience in software quality assurance and testing - particularly test automation is a plus
• Knowledge of DevOps or a good understanding of development methodologies is a plus.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Attractive compensation package including uncapped sales commission scheme, spiffs, and accelerators
• Well-organized onboarding materials & programs to help you acquire required domain & product knowledge in a timely manner
• Flexible working time, self-managed leaves together with high-end working equipment from Apple & Dell