Senior Customer Growth Specialist

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years. 

JOB OVERVIEW

We’re looking for a Senior Customer Growth Specialist to join our Digital Customer Growth Team in Vietnam. In this role, you will support a high volume of customers through the entire lifecycle—acquisition, onboarding, retention, expansion, and advocacy—using digital engagement, structured programs, and scalable processes. This role is ideal for someone who is digitally savvy, organized, and energized by solving problems at scale. You’ll play a critical role in welcoming new customers, driving adoption, ensuring renewals, uncovering growth opportunities, and building long-term advocacy across our long-tail customer base.

Key Responsibilities

Acquisition & Onboarding

• Follow up on new business leads and manage the early-stage sales cycle through digital channels.
• Support 1-to-many onboarding programs, webinars, and product enablement sessions.
• Help new customers adopt and realize value quickly using digital playbooks.

Retention & Risk Management

• Manage the end-to-end renewal lifecycle for long-tail customers with digital automation.
• Track engagement, onboarding progress, and adoption signals to ensure retention.
• Identify and escalate customer risks, supporting internal mitigation strategies.

Expansion

• Monitor customer usage and engagement data to uncover expansion signals.
• Drive upsell and cross-sell opportunities through digital engagement and scalable motions.

Advocacy

• Facilitate webinars and user communities, acting as a resource for common customer questions and best practices.
• Capture customer success stories and feedback to fuel advocacy and enablement content.

Operational Excellence

• Ensure pipeline hygiene, renewal forecasting accuracy, and contract compliance.
• Collaborate with RevOps, CS Ops, and Marketing to align engagement with lifecycle milestones.
• Continuously improve digital customer experiences using feedback and insights.

Required Qualifications

• 3–5 years of experience in SaaS or customer-facing roles (Customer Success, Renewals, Onboarding, or Support).
• Experience managing high-volume accounts with structured processes and digital tools.
• Familiarity with Salesforce and engagement platforms such as Outreach and Gong.
• Clear written and verbal communication skills in English.
• Ability to prioritize multiple tasks with strong attention to detail.
• Comfortable facilitating group webinars or onboarding sessions via Zoom.
• Ability to work effectively across global teams and time zones.

Preferred Qualifications

• Experience with renewal workflows, CPQ tools, or quoting processes.
• Exposure to low-touch or digital customer success models.
• Familiarity with customer communities or enablement content creation.
• Knowledge of LinkedIn Sales Navigator or customer intelligence platforms.
• Ability to draft onboarding, enablement, or how-to content for scaled engagement.
• Exposure to the software testing automation space is a plus.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Competitive Pay & Bonuses: We believe in rewarding great work! You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
• Your Health & Happiness Matter: Take care of yourself with our comprehensive health coverage, flexible work options, and generous time off. We understand that life happens outside of work too!
• Location-Tailored Benefits: Enjoy a complete benefits package designed specifically for your country, giving you the best coverage where you live.
• Everything You Need to Succeed: Work with top-of-the-line equipment and enjoy modern facilities, plus helpful allowances to support your work setup.
• A Place Where You Belong: Join our worldwide family where we celebrate what makes each of us unique. Here, everyone has a voice and equal opportunities to shine.
• Room to Grow & Thrive: Your success is our success! We foster a trust-based culture where you can develop your skills, take on new challenges, and be recognized for your achievements.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.