Senior/Lead Business Process Analyst

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years. 

JOB OVERVIEW:

We are seeking a Senior Business Process Analyst to join our ITDx team — a critical role in driving operational excellence and digital transformation at Katalon.

You will analyze and optimize business processes across functions, identify improvement opportunities, and design scalable solutions that enable business growth. The ideal candidate has hands-on experience with Business Process Management (BPM), understands how technology companies operate, and enjoys solving problems through data-driven and efficient processes.

Your key responsibilities are process mapping, modeling, documentation, improvement, and optimization. Your daily tasks are included but not limited to:

• Map, model, and document key business processes across the organization.
• Collaborate with stakeholders to evaluate current workflows and identify inefficiencies.
• Design and implement improved or new processes to support business goals.
• Define clear success metrics and KPIs for each process improvement initiative, and regularly measure impact (e.g., time saved, error rate reduction, cost efficiency, user satisfaction).
• Create clear documentation, flowcharts, and diagrams using tools such as Visio, Lucidchart, Miro, or diagrams.net.
• Define and track process performance metrics for efficacy and efficiency.
• Partner with the Digital Transformation team to explore and implement automation and new technologies.
• Conduct User Acceptance Tests (UAT) to ensure effective implementation of process changes.
• Recommend process enhancements that drive efficiency, scalability, and better stakeholder experience.

• Bachelor’s or Master’s degree in Business Administration, Information Technology, or Computer Science.
• Proven experience as a Business Process Analyst, Business Analyst, or System Analyst, ideally in global software companies.
• Practical experience in BPM, digital transformation, or ERP implementation.
• Proficiency in diagramming tools (e.g., Visio, Lucidchart, Miro) and business process documentation.
• Strong analytical, logical, and critical-thinking skills with an agile mindset.
• Excellent verbal and written communication in English and Vietnamese.
• Strong organizational skills, attention to detail, and ability to learn and adapt quickly.
• Basic programming or business analysis background.
• Familiarity with Generative AI / LLM technologies is a plus.
• Passion for continuous improvement and cross-functional collaboration.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.