Senior Director, Self-serve Revenue

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

The Head of eCommerce is a data-driven individual, exceptionally knowledgeable about current and emerging channels and will be responsible for collaborating cross-functionally to manage all aspects of the eCommerce business. In addition to managing the strategy to drive new customers and sales, as well as operationalizing the end-to-end eCommerce processes, this person will bring digital marketing vision, strategy, and program execution experience.

Responsibilities

• Oversee strategy, planning, implementation, and coordination across all B2B eCommerce initiatives to increase customer experience, sales, & market share.
• Build and lead a high-performing matrixed team of internal resources and external partners to achieve strategic and tactical goals.
• Coordinate operational reporting to evaluate the performance metrics, revenue, and costs of the eCommerce business.
• Provide insight to and collaborate across the organization including Growth, Product, Marketing, Sales, Success, Legal, and Finance.
• Recommend and implement initiatives that will drive traffic, conversion, customer retention, revenue, and profitability of the eCommerce platform.
• Work with Marketing Campaign Managers to create a customer journey plan with metrics across all touchpoints, from acquisition to retention.
• Partner with marketing on identifying buyer profiles, core use cases, and competitive trends.
• Collaborate with the Sales organization to coordinate the transition of incoming self-service journeys over a sales-assisted motion when appropriate.
• Coordinate with IT to evaluate, launch, and maintain digital commercial technologies and solutions to enable digital strategy.
• Lead cross-functional teams to optimize the online customer journey and enhance user experience.
• Analyze market trends, competitor activities, and customer behavior to identify opportunities for growth and innovation.
• Establish and monitor key performance indicators (KPIs) to measure and improve e-commerce performance.

• Proven experience in a leadership role within ecommerce, preferably in the SaaS industry.
• In-depth knowledge of e-commerce platforms, technologies, and best practices.
• Strong strategic thinking and analytical skills with a data-driven mindset.
• Demonstrated success in driving revenue growth and achieving ecommerce targets.
• Excellent communication and collaboration skills with the ability to lead and inspire teams.
• A passion for technology and innovation in the software testing space.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Attractive compensation package: Embrace periodic performance and 13th-month bonuses;
• Generous time-off: Enjoy 19 annual leave days, supportive allowances, and public holidays;
• Flexible work arrangements: Tailor your work to your needs by applying our hybrid working policy together with high-end working equipment;
• Vibrant international workspace: Fostering an Agile Culture at Viettel Building, D.10, HCMC;
• Premium healthcare coverage: For both you and your loved ones;
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.