Operations Engineer

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years. 

JOB OVERVIEW:

We’re looking for an Operations Engineer to join our Digital Transformation (ITDx) team — a technically skilled problem-solver who bridges technology and business operations.

In this role, you’ll spend:

• 70% managing and optimizing commercial systems (Sales, Marketing, and internal operations such as HR, Admin, IT, and Legal).
• 30% developing and deploying internal tools to improve operational efficiency and user experience.

The ideal candidate has a software engineering foundation, a strong understanding of business processes, and a passion for leveraging technology to drive digital transformation.

Your responsibilities are including but not limited to:

• Communication: Collaborate with requesters, end users, and stakeholders to gather requirements, explain solutions, and provide training and support.
• Documentation: Create clear and structured technical documentation including user guides, system analyses, and system reports.
• Research & Analysis: Conduct research and evaluations to assess application feasibility, technology compatibility, time efficiency, and cost effectiveness for the ITDx Manager and business stakeholders.
• Reporting & Solution Proposal: Deliver ad-hoc and periodic reports; proactively recommend system upgrades, downgrades, replacements, or terminations to improve efficiency.
• System Integration: Analyze and implement integrations between relevant applications to enhance operational effectiveness and data flow.
• System Management & Administration:
• Support end users in daily system operations, ensuring smooth and reliable performance.
• Manage issue resolution: receive, analyze, troubleshoot, and record incidents.
• Serve as the main contact point with third-party support teams for escalations and maintenance.

Must-have:

• Bachelor’s degree in Software Engineering, Computer Science, or related field.
• Minimum 3 years’ experience in operational system management or similar role.
• Strong technical understanding with basic programming and business analysis skills.
• Proficient in English and Vietnamese (written & spoken).
• Strong analytical, problem-solving, and communication skills.
• Agile mindset with ability to learn and adapt quickly.
• Familiarity with Generative AI / LLM technologies.

Nice-to-have:

• Experience with Salesforce, CRM, or ERP platforms.
• Understanding of Cloud Computing.
• Experience in internal operations or customer support.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.