Digital Success Data Analyst

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

Responsibilities

• Assemble large, complex sets of data that meet non-functional and functional business requirements
• Build analytical tools to calculate, monitor, manage, and report on relevant account metrics and health scores and provide actionable insight into key business performance metrics
• Work with the Customer Success team to support their data needs while assisting with data-related technical issues
• Display expertise with tools needed to solve data problems

• Proven experience as a data analyst or in a similar role (preferred 3+ years)
• Experience building dashboards, reports, or tools through BI tools such as Metabase, Power BI, Looker Studio, etc.
• Hands-on experience with SQL database design
• Solid working experience with SQL queries, ETL, and data warehouse
• Knowledge of data mart and automation reports
• Proficient in data analysis, data modeling and visualization tools and knowledge of statistical methods for process improvement
• Ability to communicate with both technical and non-technical stakeholders from different functional teams
• Critical thinking, agile mindset and advanced English communication
• Strong analytical thinking and problem-solving skills, with keen attention to detail
• Nice to have: Knowledge of statistical and programming languages (Python or R); Good knowledge of customer success processes, customer lifecycle management and CRM.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Attractive compensation package: Embrace periodic performance and 13th-month bonuses;
• Generous time-off: Enjoy 19 annual leave days, supportive allowances, and public holidays;
• Flexible work arrangements: Tailor your work to your needs by applying our hybrid working policy together with high-end working equipment;
• Vibrant international workspace: Fostering an Agile Culture at Viettel Building, D.10, HCMC;
• Premium healthcare coverage: For both you and your loved ones;
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.