We are pleased to announce the launch of the 24/7 Katalon Support Assistant, an advanced, full-page chat application designed to provide you with fast, accurate, and contextual support.
What is the Katalon Support Assistant?
The Katalon Support Assistant is an AI-powered tool engineered to be your first point of contact for technical queries and troubleshooting across the entire Katalon product suite.
You can ask it directly for:
- Product details: Get instant specifications, features, and information.
- "How-to" guides: Receive step-by-step instructions and guidance.
- Best practices: Learn the most effective ways to use our products.
- Error analysis & troubleshooting: Get help with troubleshooting and understanding error messages.
How is this different from StudioAssist?
It's important to note the difference in focus between our two AI assistants:
- Support Assistant Chat Agent: This assistant is focused on providing technical support when you have issues. It's your first stop for troubleshooting, product questions, and error analysis to get you "unstuck" quickly.
- StudioAssist: This assistant is integrated within Katalon Studio. It is designed to help testers efficiently create and understand automated tests as they work.
Key features
We’ve built the assistant with state-of-the-art technology to provide a superior user experience.
- Lightning-fast & accurate responses: The assistant is powered by Claude 4.5 Haiku, providing incredibly fast and accurate answers.
- Intelligent web search: It’s integrated with a web search tool to provide comprehensive answers that go beyond Katalon documentation.
- Seamless ticket creation: If your issue requires human expertise, the assistant can create a support ticket for you directly from the conversation.
How to get started in three easy steps
Meeting the assistant is simple:
- Step 1: Login to the Assistant - https://assistant.katalon.com/
Use your Katalon account to get instant access and start without delays.
If you're using TestOps, click on the Profile icon and select the "Chat with Support Assistant" button to initiate a conversation.
- Step 2: Ask anything
Inquire about product details, "how-to" guides, best practices, or error analysis.
- Step 3: Create a support ticket
If you need further help, just request the assistant to create a support ticket**.
** Currently, this feature is available exclusively for Enterprise Customers.
A seamless handoff to our team
The best part? No more repeating yourself.
If you still need help, just ask the assistant to create a support ticket for you. It will pass your entire conversation directly to our human support team. No repeating yourself, no starting over — just an efficient escalation to get your problem solved.
The next time you have a question, try the assistant first. It's the fastest way to get the answer you need.