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Community Intern
Community & Education
Ho Chi Minh City
Other
Job Description

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams of all shapes & sizes, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, Standard Chartered, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Katalon is headquartered in Atlanta, GA. For more info about Katalon, please visit https://katalon.com/

In the next generation, we believe. The Next Gen-K is an advanced internship program designed to cultivate the next generation of talents, preparing our top national and overseas Vietnamese students to become global citizens & a future-ready workforce in the AI era through on-job training and rewarding learning experience.

Being Kastronaut joining our Kataverse, you will be trained and empowered to participate in real-life projects, from which soft and hard skills will be developed and sharpened.

We are looking for a Community Intern to join us to support our Community engagement towards Katalon users globally.

You’ll have the opportunity to get direct interaction with the Katalon Community around the world and help to foster the connection between users to build a Community. In this role, you should be a good problem-solver with critical and analytical thinking. If you are result-oriented and have excellent interpersonal skills, we’d like to meet you.

  • Assist Community Specialists and Community Managers in executing community projects and managing the efficiency of the Community team's working progress towards users.
  • Be a trusted partner of other departments in executing the community engagement plans.
  • Collaborate with Community Specialists to research, propose and execute user engagement activities to increase free user retention and improve the community health metrics.
  • Collaborate with users on social media platforms and the Katalon forum for users' engagement efforts.
  • Work closely with Community Manager in order to build a standard working process for the Community team and support delivering onboarding and training for external and internal stakeholders.
  • Ad-hoc tasks assigned by Community Specialist/Community Manager
Job Requirements
  • This opportunity is for fresh graduates or 3rd/4th-year students majoring in Economics, Business Administration, Hospitality Management, or a related field.
  • A good English background is required, both in verbal and written communication.
  • The ideal candidate will have strong attention to detail and be proactive in learning.
  • The ability to multitask with high responsibilities is essential.
  • A friendly and open-minded attitude is preferred.
  • Strong skills in Microsoft Office Suite, speech clarity, customer service, and information management are required.
Job Benefit

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

  • Get paid to give back: Attractive monthly allowances & full-time employment opportunities after internship.
  • Learn from the best: By joining real-life projects, interns gain hands-on experience and exposure to industry leaders and get incomparable mentorship from them.
  • Develop a strong, diverse connection: Interns have endless opportunities to meet & greet with top-notch professionals, connect and expand their network, and collaborate across functions to explore different career paths.
  • Career consultation: Interns can feel free to book as many 1:1 sessions as needed with our industry leaders to ask questions on how to be successful in the field.
  • Set a stepping stone in the SaaS industry: This is your chance to set foot into the hottest industry, SaaS - the future of all.
  • Experience professional working environment: It can help interns gain practical experience, develop essential skills, learn workplace etiquette, and gain exposure to different career paths.

Katalon is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

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