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Senior HR Operations Specialist
HR Business Partner
Ho Chi Minh City
Job Description

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams of all shapes & sizes, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, Standard Chartered, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Katalon is headquartered in Atlanta, GA. For more info about Katalon, please visit

As a Senior HR Operations Specialist specializing in Systems and Operations, you will play a critical role in driving the strategic alignment of HR functions with organizational goals and initiatives.

Your focus will be on optimizing HR systems, processes, and operations to enhance efficiency, data accuracy, and employee experience. Collaborating with various stakeholders, you will lead efforts to implement and maintain HR technologies, streamline processes, and ensure compliance.

HR Systems & Data Center:

  • Manage and lead strategies for HR systems, ensuring proper setup, implementation, and ongoing upgrades.
    • Maintain the integrity and accuracy of HR data through audits, troubleshooting, and testing.
    • Ensure cross-functional integration and user access.
    • Uphold data privacy, security policies, and regulatory compliance.
  • Develop and maintain HR reports, metrics, and dashboards.
  • Stay updated on emerging trends in HRIS and related technologies.

HR Services, Operations, & Employee Experience:

  • Serve as the main point of contact for employee services via the HR Administration & Operations Services Center.
  • Monitor and enhance Employee experience journey
  • Lead new hire swag management process.
  • Collaborate with stakeholders for continuous process improvement and positive employee experiences.
  • Manage contract expiration tracking and communication.
  • Coordinate employee reports completion.
  • Analyze and improve HR processes and workflows.
  • Provide training and support to HR teams and employees on system usage and changes.
  • Develop and maintain HR operations documentation.

HR Communications, Initiatives & Projects Delivery:

  • Drive HR communications across company channels.
  • Coordinate organizational updates and HR initiatives.
  • Lead cross-team initiatives and projects (Performance Appraisal) including monitoring systems and HR communications.
Job Requirements
  • Bachelor's degree in Human Resources, Business, or related field; Master's preferred.
  • Proven experience as an HRBP, HR Systems, or related role.
  • Strong expertise in HR systems (BambooHR), technologies and tools (Atlassian, G-suit, Lucid, etc.), and data management.
  • Knowledge of HR compliance, labor laws, and regulations.
  • Proficiency in process optimization and project management.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Exceptional English communication and interpersonal abilities.
  • Change management and leadership experience.
  • The data-driven mindset with proficiency in HR data analysis and reporting.

This is an exciting opportunity for an experienced HR professional to drive strategic HR systems and operations initiatives while contributing to the growth and success of our organization. If you are a results-oriented, collaborative, and innovative individual, we encourage you to apply.

Job Benefit

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

  • Attractive compensation package including achievable Performance Bonus and 13th-Month Bonus
  • 19 Annual leave days and other supportive allowances
  • Flexible working time and place together with high-end working equipment at the high-class new office at Viettel Building (Dist. 10, HCMC)
  • Diverse & International Working Environment with Agile culture
  • Premium healthcare package for you and your loved ones
  • A company trip every summer, an annual year-end party, team-building activities, and so much more fun are waiting for you!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

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